cilli88 Privacy Policy

1. Information We Collect

cilli88 collects various categories of information to enable us to provide a secure, legally compliant and satisfactory service to every platform user. The categories of information are as follows:

2. Purposes for Using Personal Information

All information collected by cilli88 is used only for the purposes stated below. We will not process your data for any other purpose without obtaining your consent first:

• Registration and management of player accounts, including identity verification and KYC processes required by international licensing bodies.
• Secure processing of deposits and withdrawals through supported payment methods, including detection of any suspicious financial activity.
• Provision of 24/7 customer support via live chat and email in Malay and English.
• Notifications relating to your account, promotions and service updates relevant to you as a registered player.
• Compliance with laws, regulations and directives from authorities relating to the operation of online gambling platforms.
• Platform function improvement, bug detection and data analysis to enhance the overall playing experience.
• Ongoing assessment for the responsible gambling programme, including early identification of concerning usage patterns.

3. Sharing and Disclosure of Information

cilli88 upholds non-disclosure as an obligation. Your personal information will not be shared except in the following circumstances:

• Third-party service providers — Companies that provide technical support, payment processing or platform infrastructure services to cilli88, subject to binding confidentiality agreements.
• Legal requirements and authorities — Information may be disclosed to regulatory bodies, law enforcement or judicial authorities when required by court order or applicable law.
• Fraud protection — In cases involving detection of fraudulent activity, money laundering or serious security threats, relevant information may be shared with the relevant investigative bodies.
• Business transfer — In the event of a merger, acquisition or asset sale, user data may be transferred to the related entity, subject to advance notice to users and equivalent protections.

In all of the above situations, cilli88 will take reasonable steps to ensure your data is handled with a level of protection no less than that stated in this Privacy Policy.

4. Data Storage and Security

cilli88 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:

• Data encryption during transmission using industry-standard TLS/SSL protocols.
• Data encryption at rest on all servers storing personal information.
• Role-based access controls ensuring only authorised staff can access sensitive data.
• Continuous security monitoring and system auditing to detect any intrusion attempts.
• Clear incident response procedures in the event of a data security breach.

Personal information will be retained for as long as your account is active and for any additional period required by applicable laws or regulatory obligations. After the retention period ends, data will be securely deleted or anonymised.

5. Your Rights as a User

As a registered cilli88 player, you have the following rights regarding your personal information. All requests must be submitted through our official support channels:

To submit any request relating to your privacy rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable time.

6. Cookies and Tracking Technologies

cilli88 uses cookies and similar tracking technologies to improve platform functionality and user experience. The following are the types of cookies we use:

• Essential Cookies — Required for basic platform operations, including login session management and account security. These cookies cannot be disabled.
• Functional Cookies — Allow the platform to remember your preferences such as language, display settings and game preferences for a consistent experience.
• Analytical Cookies — Help us understand how players interact with the platform so we can make meaningful improvements.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and experience of using the cilli88 platform.

7. Cross-Border Data Transfers

As cilli88 operates under international licensing, your personal information may be processed and stored on servers located outside Malaysia. Any such data transfer is carried out with appropriate contractual safeguards to ensure a level of data protection equivalent to the standards in this Privacy Policy.

cilli88 ensures that every cross-border data transfer complies with applicable legal requirements and is consistent with the international licensing framework governing our operations.

8. Age Restriction and Protection of Underage Users

The cilli88 platform is strictly restricted to users aged 21 and above. We do not knowingly collect, process or store the personal information of any individual under the age of 21.

If we find that personal information of a minor has been collected without knowledge or without meeting the minimum age requirement, we will take immediate steps to delete that information and close the account in question. Parents or guardians with concerns about this are welcome to contact us through our support channels.

9. Changes to This Privacy Policy

cilli88 reserves the right to modify this Privacy Policy from time to time in line with changes in law, licensing requirements or business practices. Any significant changes will be communicated to registered players via email or an in-platform notice before the changes take effect.

The "Effective Date" at the top of this document will be updated each time the Privacy Policy is revised. Your continued use of the platform after any such changes take effect will be considered your acceptance of the updated terms.

We encourage you to check this page periodically to stay informed of our latest data protection practices.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the cilli88 privacy and support team through the following channels:

• Live Chat — available 24 hours a day, 7 days a week in Malay and English.
• Email: [email protected]

Our team will make every effort to respond to each privacy-related enquiry thoroughly and within a reasonable time. We value your trust and are committed to ensuring your privacy rights are fully protected.